Lifetime Authenticity Warranty
At Karat Vault, we stand behind the materials described in our jewelry listings. When an eligible item is sold as genuine 925 sterling silver or 10K gold, we guarantee that the item is what we say it is.
What the Lifetime Warranty Covers
Eligible 925 sterling silver and 10K gold jewelry purchased from Karat Vault carries a lifetime authenticity warranty for the original purchaser. This warranty covers the accuracy of the precious-metal description provided on the product page at the time of purchase.
If you believe an eligible item does not match its stated metal description, email KaratVault713@gmail.com with your order number and details about your concern. We will review the item and provide an appropriate resolution if the claim is approved.
What the Warranty Does Not Cover
This warranty does not cover:
- Accidental damage, breakage, dents, bends, kinks or stretched links
- Damage caused by misuse, improper care or improper storage
- Normal wear, scratches, tarnish or discoloration
- Wear or fading of gold-plated or rhodium-plated finishes
- Jewelry altered, resized or repaired by another jeweler or third party
- Lost, stolen or missing items
Eligible Items
This warranty applies to jewelry clearly described and sold by Karat Vault as 925 sterling silver or 10K gold. Stainless steel and other fashion-jewelry materials are not covered unless the individual product page specifically states otherwise. Plated finishes are not covered by the lifetime authenticity warranty, even when the underlying item is sterling silver.
Submitting a Warranty Claim
To request a warranty review, email KaratVault713@gmail.com before sending the item. Please include your order number, photographs and a description of the concern. Do not mail jewelry to Karat Vault until you receive authorization and return instructions.